Shipping Timeframes: While we aim for efficiency and swift delivery, please allow up to 12 days for delivery to most destinations. This timeframe is a precautionary measure to accommodate potential delays and ensure that your order arrives in a timely manner. Below are more specific details regarding shipping timeframes for different regions:
- United States: Typically 5-10 days
- Europe: Typically 7-12 days
- Asia and Australia: Typically 8-12 days
- Other parts of the world: Varying timeframes, depending on local carrier efficiency and customs clearance
Dropshipping Model Disclosure: Please be aware that Jurismate.ai operates on a dropshipping model. This means that your order is shipped directly by our trusted third-party suppliers. While this allows us to offer a wide range of products without the need for physical storage, it also means that shipping times can vary based on the supplier’s location and inventory levels.
Order Processing: Orders are processed by our suppliers within 1-3 business days of order placement. Processing times can vary depending on product availability and specific supplier practices.
Tracking Your Order: Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your order’s progress. Tracking information might take 24-48 hours to update in the system after your order has been shipped.
Handling Issues and Delays: In the event of a delay or issue with shipping, please contact us via the Contact Us link on our website or directly at support@jurismate.ai. Our customer service team is committed to responding within 24 hours and will assist you with any queries or concerns regarding your order.
Customs, Duties, and Taxes: Jurismate.ai is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged or Lost Orders: In the unlikely event that your order arrives damaged or is lost during transit, please contact us immediately. We will work with you and our suppliers to resolve the issue, whether it be sending a replacement or arranging a refund as per our Return and Refund Policy.